Privacy Policy – Leseli Lodge
Last Updated: September 2025
At Leseli Lodge, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a booking with us.
1. Information We Collect
When you interact with Leseli Lodge, we may collect the following information:
- Personal details – your name, email address, phone number, and physical address.
- Booking details – dates of stay, number of guests, and any special requests.
- Payment information – used to process reservations securely.
- Website usage data – such as your IP address, browser type, and pages visited (via cookies or analytics tools).
2. How We Use Your Information
We only use your personal information for purposes that you expect, including:
- To confirm and manage your bookings.
- To communicate with you about your stay.
- To process payments securely.
- To improve our services and website experience.
- To comply with legal and regulatory requirements.
3. Sharing of Information
We respect your privacy and do not sell or rent your personal information.
We may share your data only in the following cases:
- With trusted service providers (e.g., payment processors) to complete your booking.
- If required by law, regulation, or court order.
4. Data Security
We take reasonable steps to keep your information secure, including:
- Using SSL encryption on our website.
- Storing sensitive data only for as long as necessary.
- Restricting access to personal data to authorised staff.
5. Cookies & Tracking
Our website may use cookies to improve your browsing experience and help us understand how our site is used. You can adjust your browser settings to refuse cookies, though some features may not function properly.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask for corrections if your details are inaccurate or incomplete.
- Request deletion of your personal data, where legally permitted.
- Opt out of receiving marketing communications at any time.
7. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: jacqui@leselilodge.com